D-12103 Berlin – Germany
Phone +49 30 78 70 98 28
Fax +49 30 78 70 98 27
The following conditions apply to all deliveries provided that no changes have been stipulated in writing. Refraining from comment regarding conditions on the part of the buyer does not constitute the acceptance of such conditions.
Offer and contract
1. Our offers are subject to change and technical feasibility. If technically practicable orders are confirmed by fax or email. A contract is effected through order confirmation or delivery. In the event of differing delivery and billing address the orderer is the contractual partner.
2. The contractual partner is not entitled to withdraw form contract due to delays in delivery. Products produced by order of the customer cannot be returned.
3. Only the order confirmation is definitive for volume and performance features of the product. Public statements, promoting or advertisement indicating properties or performance features exclusively serve illustrative purposes and do not constitute contractual indication of conditions regarding the products.
1. Orders can be placed in written form as letter, fax or email. Verbal orders or orders by phone are not accepted. For subsequent orders via letter we require clear indication that the order has already been transferred in a different way. Orders that are accidentally received in duplicate are executed in duplicate.
2. Products ordered by mistake can only be cancelled when their production has not yet started. Cancellation or modification of an order must be confirmed by us in writing in order to take effect.
Our prices are quoted including packaging plus applicable value added tax (EU) in Euros (€). We apply a shipping and handling charge (express). Banking charges and customs duty are at the expense of the customer (free border).
1. Delivery is executed as quickly as possible. A partial delivery is acceptable; each partial delivery is regarded as an independent transaction.
2. The risk is transferred to the customer when the product is handed over to the forwarding agent. A transport insurance is only taken out on explicit demand of the customer and is at the customer's expense. We cannot accept liability for the delivery time of the forwarding agent.
Utilization of the products
1. The application of our products is only permissible in research. The products are not tested for application in diagnostics or as medicinal products.
2. The use of our products may affect third party property rights. If the customer provides specifications (e. g. sequence information) for production, the customer guarantees that GenExpress GmbH does not violate third party rights such as patents, utility patterns and other intellectual property rights during contract completion.
The customer indemnifies GenExpress GmbH from all third party claims which such third parties may assert against the company due to such a violation.
3. We reserve the right for resale of our products.
1. Notification regarding deficiencies is to be submitted in writing within 7 days after such deficiency has come to attention. In any case the right to complain expires two months after receipt of the product.
We reserve the right to attempt rework twice or to deliver a replacement.
2. We are not liable for defects resulting form improper use or use other than the intended use of our products. We are not liable for secondary damages, in particular also not in the event of deviations from the described property of the product, provided that gross negligence does not apply.
3. We do not guarantee that the delivered product is suitable for the purposes intended by the customer.
Invoicing, conditions of payment
1. Invoices are delivered with the goods to the delivery address. Invoices are payable within 20 days net without deduction, stating our invoice number. Payments are only deemed effected to the extent to which they are at the disposal of GenExpress GmbH at a bank.
2. In the event of late payment we reserve the right to collect due date interest of 3% above the bank rate of the German Federal Bank. However, a minimum charge of Euros 5.00 applies. Even in the event of complaints deductions or holdback of due invoice amounts is not permissible.
Declaration of origin
The country of origin of the products that our commercial invoice refers to is the Federal Republic of Germany.
Patents and licenses
Specific sequences may be protected by law. Using our products may affect third party property rights. Purchase of our products does not include the right to execute the PCR or their use in diagnostics.
Notification in accordance with § 33 BDSG (German Federal Data Protection Act)
We advise our customers that personal data of the customers are electronically saved and processed for purposes of contract management, billing and statistical analyses. This includes data such as name, address, bank details and data from contract execution. These data are not shared with third parties.
Version: May 2016
Positive controls for your PCR: You can now find a selection of our product portfolio in the
Standards-sample-list (169 KB)
The new certificate
ISO 9001-2015 is now available. Go here for download.